Frequently Asked Questions (FAQ)

How many returns or exchanges are allowed?
Each item is eligible for a one-time return or exchange, limited to cases where a defective or incorrect item is received.

What is the method of refund?
Refunds will be processed through the original payment method within thirty (30) working days

Can I exchange for a different item?
Exchanges are only available for defective or incorrect items.
“Change of mind” exchanges are not allowed.

Will my reward points be refunded if I return my item?
No, reward points used in the purchase are non-refundable.

Can I return or collect a parcel in person?
All return / exchange processes must be completed via courier only.
should you require further assistance, feel free to contact us at bluxe.ent87@gmail.com